|
The client is a Birmingham based company dealing with specialist building installations and interior services in the refurbishment of commercial and industrial workplaces.
The role of the position is as follows:
a. To ensure the efficient fulfilment within deadlines of a busy business.
b. Assist the Company to achieve the best.
c. To represent the best interests of the Company and our clients.
d. Represent and communicate the stated values of the Company in all of your personal interactions in a way that offers respect to the individual and maintains our brand identy.
Key Roles:
a. Full customer support.
b. Resolving customer queries.
c. Estimating using a computerised estimating programme.
d. Issue estimates.
Processing live jobs through to job closure including liaising with site agents, sale negotiators, sub-contractors and end users to ensure successful job completion.
e. Manual filing.
g.Customer care handling.
h. Purchase ordering processing and progressing.
i. Problem solving.
j. K.P.I. reporting.
k. An ability to job prioritise during times of holiday and sickness cover.
Job Skill Profile:
a. Accomplished communication skills (written and spoken).
b. Good level of computer skills.
c. Self motivated.
d. Methodical and organised.
e. Good level of numeric skills.
f. Must be able to build up a rapport and relationship with a broad spectrum of customers.
g. Excellent housekeeping.
h. An excellent telephone manner.
i. Good time management.
j. An ability to job priorities during times of holiday and sickness.
Preferred Software Abilities:
a. Micrsoft Excel to Intermediate level.
b. Microsoft Word to Intermediate level.
c. Microsoft Outlook to Intermediate level.
d. Excellent typing skills. |
